Insight automation

AI Call Analytics

Transcribe, score and summarise 100% of your calls — automatically.

3CX captures every call beautifully. VoIPSetu turns those recordings into searchable, scored, summarised insight in seconds — no MIS team, no Excel, no Google or OpenAI account required.

Starts at

$238.50/yr

Replaces

MIS executive · CDR CSV exports · manual QA listening sessions

Ideal for

  • BFSI & insurance
  • Healthcare & clinics
  • High-volume support

100%

Calls QA-scored

10s

From question to report

0

MIS exports written

The problem

QA listens to 2% of calls. The other 98% go unreviewed.

Manual QA is expensive and slow, so most teams sample a handful of calls a week. That means the worst calls — the ones that lose customers — almost always slip through.

The VoIPSetu fix

Every call transcribed, scored and summarised within 60 seconds of hang-up.

VoIPSetu's AI pipeline transcribes the call, scores it for sentiment and compliance, writes a 3-sentence summary, and posts the whole record back into your library and CRM — automatically.

What's inside

Every capability, no add-ons

Auto-transcription — every call, Hindi + English, no Google/OpenAI setup required
Sentiment scoring 1–5 per segment — see which agent and which queue generates frustration
AI call summaries — 3 sentences after every call, in the recording library immediately
AI Prompt-to-Report — type plain English, get the report in 10 seconds. No SQL. No Excel.
Keyword flagging — 'cancel,' 'competitor,' 'lawsuit' auto-surface for QA review
Agent scoring — automated QA score on 100% of calls based on SLA, sentiment, compliance phrases

How it works

From install to insight — the path

  1. 1

    Capture

    Call ends in 3CX — recording streams into VoIPSetu.

  2. 2

    Transcribe

    Hindi + English transcription in under 30 seconds.

  3. 3

    Score

    Sentiment, compliance keywords, QA score applied per call.

  4. 4

    Surface

    Summaries land in the library; flagged calls ping QA on Slack/email.

Common questions

What languages are supported?

Hindi and English out of the box, including code-mixed Hinglish. Other Indic languages on request.

Do we need an OpenAI/Google account?

No. Transcription and scoring are bundled — billed on your annual VoIPSetu fee.

See AI Analytics on your own floor

7-day trial. Full features. No credit card. Deploy in 30 minutes.

Pairs well with

All features