Live coaching
Supervisor Console
Designed by founders who started as agents.
Listen → Whisper → Barge in one click — the workflow real supervisors need, with sentiment-triggered alerts and a daily score per agent that doesn't require listening to anything.
Starts at
$198.50/yr
Replaces
Floor walking · guesswork coaching · post-call QA as the only feedback loop
Ideal for
- BPO supervisors
- Hybrid / WFH teams
- Sales floor leaders
<10s
From flag to intervention
+24%
First-call resolution
1
Console for office + WFH
Supervisors hear about bad calls 24 hours late — if at all.
Native 3CX supervision is functional but clunky, and there's no way to know which calls need attention. So coaching happens after the customer is gone.
Coach during the call that matters — triggered by AI, executed in one click.
Sentiment drops below 2, the supervisor is paged. One click listens, one more whispers, one more barges. WFH or office — same view, same controls.
What's inside
Every capability, no add-ons
How it works
From install to insight — the path
- 1
Watch
All active calls on one console, sorted by sentiment and duration.
- 2
Trigger
AI pages you when sentiment, hold time or compliance crosses a threshold.
- 3
Coach
Listen → Whisper → Barge without dropping the call.
- 4
Review
Daily score per agent, ready for the 1:1.
Common questions
Do agents know when I'm listening?
Configurable — silent listen, audible whisper, or full barge.
Does it work for WFH agents?
Yes — anywhere their 3CX softphone works, the console works.
See Supervisor on your own floor
7-day trial. Full features. No credit card. Deploy in 30 minutes.