Use Case
Replace your MIS team with plain-English reporting
Ask any question about your calls — KPIs, charts, drill-down details in 10 seconds. No SQL, no pivot tables, no MIS executive working Sunday.
Time per ad-hoc report
MIS person-hours per week
Decisions made on yesterday's data
The problem on a real floor
Every report request takes a day. The MIS executive opens 3CX, exports CDR to CSV, opens Excel, builds a pivot, mails it. By the time leadership sees the number, the moment to act has passed. Worse: the executive does this on Sunday night for the Monday review, so the cost isn't just time — it's a person's weekend, every weekend. And when the founder asks a follow-up — 'split that by agent' — it's another day.
The workflow
How VoIPSetu fixes it — step by step
Scroll down. Each step lights up as you reach it — the same way the workflow lights up on your floor.
- 1
Open Smart Reports and just type the question
Prompt bar: 'Top 10 agents by talk time this month'. Or 'Inbound vs outbound this week as a pie chart'. Or 'Calls per hour for queue 8001 yesterday vs last Tuesday'. Plain English.
- 2
Get KPIs + chart + table on the same screen
10 seconds. No export, no Excel. Headline KPIs at the top, chart in the middle, drillable table at the bottom — every row clickable to the underlying call recording.
- 3
Schedule the recurring ones
Global Settings → Report Scheduler. 'Today's Summary' PDF emailed to leadership at 09:00 every weekday. 'Weekly client SLA report' to the client at 10:00 every Monday. Zero human in the loop.
- 4
Drill in when leadership asks the follow-up
'All calls for extension 201 today' → full CDR with playback links. 'Same but only the ones where sentiment dropped below 3' → filtered. The follow-up is another 10 seconds, not another day.
Which feature does what
The exact mapping
Every row is a feature already on your VoIPSetu console — and the precise job it does in this workflow.
| Feature | Role in this workflow |
|---|---|
| Prompt-to-report | Plain English in → KPIs + chart + table out. No SQL knowledge needed. |
| Scheduler | Recurring reports email themselves. MIS time goes to zero. |
| Drill-to-recording | Every chart row clicks through to the actual call. |
"I haven't opened Excel in three months. Founder asks anything, I type it in the prompt bar, we have the answer before he finishes his coffee."
In the wild
Real configurations on real floors. Names changed, numbers not.
Monday-morning leadership review
Before
MIS exec works Sunday to prep the deck. Founder sees Friday's numbers on Monday.
After
Scheduled PDF in the founder's inbox at 9 AM Monday, automatically. No exec, no Sunday.
Mid-month client escalation
Before
Client claims SLA breach. Ops scrambles for 2 days to build the proof.
After
Smart Reports prompt: 'SLA % for client X, last 30 days, line chart'. PDF to client in 8 minutes.
Founder's curiosity moment
Before
'Are evenings really our worst hour?' → 'Let me check tomorrow.'
After
'Calls answered vs abandoned by hour-of-day, last 90 days, heatmap.' Answered in 10 seconds.
The outcome
Reporting cost → zero. Leadership acts on yesterday's data, not last week's. The MIS exec gets promoted into ops.
Try this on your floor
7-day trial. Full features. Cancel anytime.