Use Case
Triple outbound productivity with the Auto Dialer
Replace manual dialling with campaign-driven Auto Dialer. Reps talk more, type less, and never lose a lead to a forgotten disposition.
Dials per rep per day
Disposition compliance
Time to identify winning campaign
The problem on a real floor
Reps dial from a Google Sheet. They type notes in three places — sheet, CRM, sticky pad. Half the calls never get a disposition because the next dial is more important than the last typing job. The manager has no idea which leads were tried, which are warm, which to retry. Conversion is whatever it is, and 'whatever it is' is the worst metric in sales.
The workflow
How VoIPSetu fixes it — step by step
Scroll down. Each step lights up as you reach it — the same way the workflow lights up on your floor.
- 1
Upload the lead list as a campaign
Auto Dialer → Campaigns → New. Drop a CSV of leads, assign agents, set time-of-day windows, choose Predictive / Progressive / Preview mode. Hit Start.
- 2
Force a disposition on every call
Disposition Schema (per campaign): Sale Completed · Callback · Not Interested · No Answer · Soft DND · Hard DND · Wrong Number. Agent can't move to the next dial until they've coded the last one. Compliance: 100%.
- 3
Sticky-agent callbacks built in
Disposition the call as Callback at a date/time → that lead is locked to that agent. Next attempt routes to him only. Buyer always hears the familiar voice.
- 4
Predictive pacing on the live floor
Predictive mode dials N x line ratio based on rolling answer rate. Agent's headset goes off the moment the customer says hello — zero ringback dead time.
- 5
Per-campaign Conn%, Disposed, Sales
Auto Dialer → Reports. Each campaign's conn%, total disposed, sales-per-hour, average talk time. Kill the campaign with 0.4 sales/hour, double-down on the one with 2.1.
Which feature does what
The exact mapping
Every row is a feature already on your VoIPSetu console — and the precise job it does in this workflow.
| Feature | Role in this workflow |
|---|---|
| Campaign builder | CSV in, time windows, agent group, dial mode — campaign live in 4 minutes. |
| Disposition Schema | 100% disposition compliance — agent can't skip to the next dial. |
| Sticky-agent callbacks | Lead locked to originating agent; trust intact through follow-ups. |
| Predictive pacing | Reps talk 45+ min/hour instead of waiting for ringbacks. |
| Reports | Per-campaign sales-per-hour — kill what doesn't work in week 1. |
"Last month I was guessing which list was hot. This week I closed campaign #3 because the dashboard said 0.4 sales/hour. Saved 60 agent-hours."
In the wild
Real configurations on real floors. Names changed, numbers not.
Insurance cross-sell · 25-rep floor
Before
30 dials/rep/day, 15% disposition compliance, manager guesses what's working. 6 sales/day.
After
120 dials/rep/day, 100% dispositioned, top campaign identified by Friday. 22 sales/day.
EdTech counselling · 14 counsellors
Before
Counsellors call from Sheet, miss callbacks, hot leads cool down in 48 hours.
After
Sticky-agent callbacks, predictive pacing during evening window. Booked demos up 2.4x.
D2C subscription win-back
Before
Win-back rate 4%. No way to attribute success to script vs offer vs time-of-window.
After
Three parallel campaigns, A/B by offer. Reports show offer-B at 11%; rolled out floor-wide.
The outcome
3–4× rep productivity, clean pipeline, evidence-based campaign decisions instead of weekly guessing.
Try this on your floor
7-day trial. Full features. Cancel anytime.