Use Case
Onboard a 30-agent 3CX team before lunch
Import your full 3CX user directory — extensions, names, emails, departments — with one button. Calls scored by 11 AM.
Setup time for 30-agent team
Typos / mis-assigned extensions
First AI-scored call
The problem on a real floor
Most platforms turn the first day of any deployment into a manual data-entry job: retype 50 extensions, retype 12 departments, retype email addresses, fix the inevitable typos, discover at 4 PM that you missed the night-shift team. Momentum dies before the first call gets scored. This is why so many '3CX add-on' deployments stall — the friction is the first day.
The workflow
How VoIPSetu fixes it — step by step
Scroll down. Each step lights up as you reach it — the same way the workflow lights up on your floor.
- 1
Click Import from 3CX
Teams → Users & Departments → Import from 3CX. VoIPSetu reads your existing 3CX user directory via the standard API — no exports, no CSVs.
- 2
Cherry-pick or import everyone
The import preview shows every extension, name, email and department. Tick the ones you want; departments come across as groups automatically.
- 3
Match roles in one click
Default mapping: Agent role for ext 200–299, Supervisor for 100–119, Compliance for 990+. Override any mapping inline. Save.
- 4
Start scoring calls the same day
AI Call Analytics begins scoring inbound + outbound the moment the first call lands. Hourly Dashboard populates within 15 minutes. The team is live before lunch — not after a two-week setup project.
Which feature does what
The exact mapping
Every row is a feature already on your VoIPSetu console — and the precise job it does in this workflow.
| Feature | Role in this workflow |
|---|---|
| Import from 3CX (live API) | Single button reads the existing user directory — no CSVs. |
| Role auto-mapping | Sensible defaults by extension range; override inline. |
| Department sync | 3CX groups become VoIPSetu departments — supervisors see their team day 1. |
"Sales floor was live at 11. I never opened a spreadsheet. The customer thought we forgot something — no, we just finished."
In the wild
Real configurations on real floors. Names changed, numbers not.
30-agent BPO go-live
Before
2 days of manual user setup. Typos in 6 names. Night shift missed entirely.
After
12 minutes including coffee. Every shift imported. Calls scored by 11 AM.
MSP onboarding a 3CX client
Before
Custom onboarding doc, billable hours, client stalls on day-1 friction.
After
One click on a Zoom call with the client. Onboarding done while they watch.
The outcome
Zero-friction onboarding for any existing 3CX shop. Add-on revenue without the add-on setup cost.
Try this on your floor
7-day trial. Full features. Cancel anytime.