Use Case
TRAI / DLT / DND compliance without spreadsheets
Three-tier DND: Soft DND skips this campaign, Hard DND blocks system-wide, every dial logged with timestamp + agent + disposition. Audit-ready.
DND violations per quarter
Time to answer regulator query
Audit prep effort
The problem on a real floor
Reps re-dial DND-flagged numbers because the do-not-call list is a shared Excel sheet that nobody updates in real time. One regulator complaint, one ₹10 lakh fine, one bad press cycle — the campaign pays for itself in the wrong direction. The compliance officer asks for proof you stopped calling number ******5678 after their opt-out. The ops team scrambles for two days because the answer lives in twelve different CSV exports.
The workflow
How VoIPSetu fixes it — step by step
Scroll down. Each step lights up as you reach it — the same way the workflow lights up on your floor.
- 1
Use Hard DND on the call
Auto Dialer → Disposition → Hard DND. That number is blacklisted across every campaign, every agent, every dial mode, permanently. The next time anyone tries to dial it — even by mistake — the system refuses.
- 2
Soft DND for product-specific opt-outs
'Not interested in this product' is not 'never call me again'. Soft DND skips this campaign only; other product campaigns can still reach the customer. Regulatory-clean, commercially sensible.
- 3
Every dial captured in the audit trail
Recordings + CDR: timestamp, agent, DID used, disposition, duration. The trail is queryable from Smart Reports: 'all attempts to number X, last 90 days'. Regulator query answered from one screen.
- 4
Auto-block on regulator-supplied DND lists
Caller ID Management → DND Import. Upload the TRAI / NDNC blocklist; the system pre-loads them as Hard DND. New customer opt-outs append automatically.
- 5
Retention policy that survives an audit
Call Recording Manager → Retention. 7-year retention bucket for regulated calls, granular access (agent / supervisor / compliance), encrypted at rest, secure expiring share links for regulator submissions.
Which feature does what
The exact mapping
Every row is a feature already on your VoIPSetu console — and the precise job it does in this workflow.
| Feature | Role in this workflow |
|---|---|
| Hard DND disposition | System-wide blacklist; physically impossible to re-dial. |
| Soft DND disposition | Campaign-specific opt-out without losing the customer entirely. |
| DND list import | TRAI / NDNC blocklists pre-loaded; new opt-outs append automatically. |
| Retention buckets | 7-year regulated retention, encrypted, with audit-ready share links. |
| Smart Reports query | 'All attempts to number X' answered in 8 minutes, not 2 days. |
"Auditor asked for proof on a number we last called in March. We pulled the trail — last dial, agent name, Hard-DND timestamp — in eight minutes. He left."
In the wild
Real configurations on real floors. Names changed, numbers not.
Banking — regulatory check
Before
Auditor asks for proof you stopped calling number ******5678 after the opt-out. Ops scrambles for 2 days.
After
Search Hard DND log → blacklisted on 12 March by agent Vikram, zero attempts since. Done in 8 minutes.
Insurance — renewal campaign
Before
Reps re-dial Soft-DND customers by mistake; one complaint triggers a TRAI notice.
After
System refuses the dial. Campaign-level DND respected; cross-product calls still permitted.
The outcome
System-wide DND enforcement. Audit-ready in minutes. Zero violations across the quarter.
Try this on your floor
7-day trial. Full features. Cancel anytime.