3CX Call Analytics
3CX Call Reports & Analytics — AI Smart Reports for 3CX
3CX's built-in reporting requires jumping between the dashboard, admin reports and call logs. VoIPSetu's Smart Report Engine turns a plain-English prompt into an on-screen report in about 5 seconds — with a Visual Call Journey that maps every leg of every call so you can see exactly where a caller dropped off.
What you get with VoIPSetu
- Smart Report Engine — natural-language prompt → answer in ~5 seconds
- Visual Call Journey: every leg, every ring, every agent, on one timeline
- Per-agent scorecards with talk time, wrap-up, ASR, CSAT proxy
- TRAI / DND / DNC compliance-ready exports for Indian outbound
- Scheduled reports to email, Teams or Slack
- 100% of calls transcribed and sentiment-scored — no sampling
VoIPSetu vs vsReports by VoipTools
Why teams switch from VoipTools' per-tool subscription to the VoIPSetu suite.
vsReports by VoipTools
- Monthly subscription, per tool
- $19.50/mo minimum per module
- Windows / IIS server required
- Transcription & sentiment are extra add-ons
- English / US-only support
VoIPSetu
- One flat annual fee — all six modules
- From $118.50/yr · 8SC Basic
- Runs on your existing 3CX server (no extra box)
- AI transcription + sentiment built-in
- Delhi HQ + Delaware office · Hindi + English
Frequently asked
How fast is the Smart Report Engine?
About 5 seconds from prompt to on-screen result on a standard 8SC deployment. Scheduled reports for larger date ranges run in the background and land in email/Teams/Slack.
Can I still use the built-in 3CX reports?
Yes. VoIPSetu is additive — 3CX's own reports keep working. Most teams keep 3CX for licensing/admin reports and use VoIPSetu for operational, agent-level and compliance reporting.
Does VoIPSetu replace 3CX?
No. VoIPSetu extends 3CX. It runs alongside your existing 3CX PBX (V18 or V20, PRO or AI Edition) and adds the call reports layer on top — no rip-and-replace, no separate Windows server.
How is VoIPSetu priced vs VoipTools?
VoipTools sells per tool on a monthly subscription starting around $19.50/month per module. VoIPSetu is one flat annual fee that includes all six modules — from $118.50/year for the 8SC Basic tier.
Is there a free trial?
Yes — a 7-day live trial on your own 3CX instance, plus a 1-year NFR / POC license for 3CX partners.
See the full module
Screenshots, capabilities and integration details for the VoIPSetu module that powers 3CX call reports.