3CX Call Recording
3CX Call Recording Manager — Search, Tag & Compress Recordings
3CX stores call recordings as uncompressed WAV files that are hard to search and expensive to keep. VoIPSetu's Recording Manager transcribes every call (Hindi + English), scores sentiment, and converts WAV to MP3 — reclaiming 15–20× disk space without touching the 3CX recording pipeline.
What you get with VoIPSetu
- Full-text search across every recording — find the exact call by phrase, agent, DID, disposition or sentiment
- AI transcription in Hindi + English, built-in (no separate add-on)
- Per-call sentiment scoring on 100% of recordings
- WAV → MP3 conversion: 10 GB of audio compresses to ~500–600 MB
- One-click export, secure share links, retention policies
- Works with existing 3CX recordings — no re-recording, no proxy
VoIPSetu vs vsRecordingManager by VoipTools
Why teams switch from VoipTools' per-tool subscription to the VoIPSetu suite.
vsRecordingManager by VoipTools
- Monthly subscription, per tool
- $19.50/mo minimum per module
- Windows / IIS server required
- Transcription & sentiment are extra add-ons
- English / US-only support
VoIPSetu
- One flat annual fee — all six modules
- From $118.50/yr · 8SC Basic
- Runs on your existing 3CX server (no extra box)
- AI transcription + sentiment built-in
- Delhi HQ + Delaware office · Hindi + English
Frequently asked
Does this replace 3CX call recording?
No. 3CX continues to record calls the same way. VoIPSetu reads the finished recording files, transcribes them, scores sentiment, and (optionally) compresses WAV to MP3 to reclaim disk.
How much storage does the WAV → MP3 conversion save?
Roughly 15–20× — a 10 GB folder of WAV recordings typically compresses to 500–600 MB of MP3 at broadcast-quality bitrates.
Does VoIPSetu replace 3CX?
No. VoIPSetu extends 3CX. It runs alongside your existing 3CX PBX (V18 or V20, PRO or AI Edition) and adds the call recording layer on top — no rip-and-replace, no separate Windows server.
How is VoIPSetu priced vs VoipTools?
VoipTools sells per tool on a monthly subscription starting around $19.50/month per module. VoIPSetu is one flat annual fee that includes all six modules — from $118.50/year for the 8SC Basic tier.
Is there a free trial?
Yes — a 7-day live trial on your own 3CX instance, plus a 1-year NFR / POC license for 3CX partners.
See the full module
Screenshots, capabilities and integration details for the VoIPSetu module that powers 3CX call recording.