3CX CRM Integration
3CX CRM Integration — Zoho, HubSpot, Salesforce, Dynamics
Bring the caller's CRM record onto the agent's screen before they say hello. VoIPSetu's CRM Integration is bi-directional — inbound calls screen-pop the matching contact, outbound calls are logged automatically with disposition, duration and a recording link.
What you get with VoIPSetu
- Screen-pop on every inbound call — matches by phone, alt-phone, mobile or account
- Click-to-call from any CRM record via the 3CX Web Client or softphone
- Auto-logged calls with duration, disposition, agent and MP3 recording link
- Supports Zoho, HubSpot, Salesforce, Dynamics 365, Pipedrive, Freshsales, Bitrix24 and custom REST CRMs
- Per-agent CRM mapping — different teams can use different CRMs on the same 3CX
- Fires webhooks to your own systems on call events
VoIPSetu vs vsCRMIntegrator by VoipTools
Why teams switch from VoipTools' per-tool subscription to the VoIPSetu suite.
vsCRMIntegrator by VoipTools
- Monthly subscription, per tool
- $19.50/mo minimum per module
- Windows / IIS server required
- Transcription & sentiment are extra add-ons
- English / US-only support
VoIPSetu
- One flat annual fee — all six modules
- From $118.50/yr · 8SC Basic
- Runs on your existing 3CX server (no extra box)
- AI transcription + sentiment built-in
- Delhi HQ + Delaware office · Hindi + English
Frequently asked
Which CRMs are supported?
Zoho, HubSpot, Salesforce, Dynamics 365, Pipedrive, Freshsales, Bitrix24 and any CRM with a REST API. If your CRM isn't on the list, ask — we've added new adapters in under a week.
Do agents need a plugin?
No browser plugin required. Screen-pop uses the 3CX Web Client's URL launcher, so it works on Windows, macOS and Linux without per-desktop installs.
Does VoIPSetu replace 3CX?
No. VoIPSetu extends 3CX. It runs alongside your existing 3CX PBX (V18 or V20, PRO or AI Edition) and adds the CRM integration layer on top — no rip-and-replace, no separate Windows server.
How is VoIPSetu priced vs VoipTools?
VoipTools sells per tool on a monthly subscription starting around $19.50/month per module. VoIPSetu is one flat annual fee that includes all six modules — from $118.50/year for the 8SC Basic tier.
Is there a free trial?
Yes — a 7-day live trial on your own 3CX instance, plus a 1-year NFR / POC license for 3CX partners.
See the full module
Screenshots, capabilities and integration details for the VoIPSetu module that powers 3CX CRM integration.